Patient Service Representative
Poughkeepsie, NY Poughkeepsie, NY Full-time Full-time Estimated:
$40.
3K - $51K a year Estimated:
$40.
3K - $51K a year Job Details:
Job
Summary:
A Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management.
Responsibilities:
Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure.
Registers new patients and assists them in completion of necessary forms.
Verifies and updates current patient information (demographic, financial, and clinical) in the EMR system.
Scans completed forms, identification, and insurance cards into patient documents folder.
Schedules future appointments based on procedure type, time requirements, and provider schedules.
Answers incoming phone calls and make outbound phone calls, gathering information to route appropriately.
Utilizes triage system for all patient care related calls, in accordance with triage procedures.
Initiates, issues, and verifies patient referrals.
Initiates and receives insurance authorization/pre-certifications as necessary.
Accepts payments, issues receipts, and reconciles cash drawer daily.
Monitors the patient flow from lobby to the exam room, making sure patients are seen in a timely manner.
Communicates with patients if there are any delays/issues in patient care.
Provides helpful assistance in anticipating and responding to the needs of all patients and family members.
Remains calm under pressure and effectively deals with difficult people.
Creates correspondence to patients who failed to keep appointments in accordance with policy and provider request.
Accepts and directs deliveries of medical/office supplies and mail.
Performs general office duties, such as document preparation, scanning, mailing, and filing.
Maintains a professional appearance and a clean, safe environment.
Respects patients by recognizing their rights; maintaining confidentiality.
Utilizes technology, including specialized software as applicable, to maximize productivity.
Develops and maintains electronic files as necessary.
Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
Other duties as assigned.
Qualifications/Requirements:
Experience:
Minimum of one (1) year of customer service and/or medical office experience preferred.
Education:
High school diploma or equivalent required.
Associates degree from an accredited institution preferred.
Licenses / Certifications:
Special Requirements:
This role will be trained in all specialties, and scheduled across all sites and departments in the network/region.
Regular travel between sites is required.
About Us:
NorthEast Provider Solutions Inc.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$40.
3K - $51K a year Estimated:
$40.
3K - $51K a year Job Details:
Job
Summary:
A Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management.
Responsibilities:
Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure.
Registers new patients and assists them in completion of necessary forms.
Verifies and updates current patient information (demographic, financial, and clinical) in the EMR system.
Scans completed forms, identification, and insurance cards into patient documents folder.
Schedules future appointments based on procedure type, time requirements, and provider schedules.
Answers incoming phone calls and make outbound phone calls, gathering information to route appropriately.
Utilizes triage system for all patient care related calls, in accordance with triage procedures.
Initiates, issues, and verifies patient referrals.
Initiates and receives insurance authorization/pre-certifications as necessary.
Accepts payments, issues receipts, and reconciles cash drawer daily.
Monitors the patient flow from lobby to the exam room, making sure patients are seen in a timely manner.
Communicates with patients if there are any delays/issues in patient care.
Provides helpful assistance in anticipating and responding to the needs of all patients and family members.
Remains calm under pressure and effectively deals with difficult people.
Creates correspondence to patients who failed to keep appointments in accordance with policy and provider request.
Accepts and directs deliveries of medical/office supplies and mail.
Performs general office duties, such as document preparation, scanning, mailing, and filing.
Maintains a professional appearance and a clean, safe environment.
Respects patients by recognizing their rights; maintaining confidentiality.
Utilizes technology, including specialized software as applicable, to maximize productivity.
Develops and maintains electronic files as necessary.
Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
Other duties as assigned.
Qualifications/Requirements:
Experience:
Minimum of one (1) year of customer service and/or medical office experience preferred.
Education:
High school diploma or equivalent required.
Associates degree from an accredited institution preferred.
Licenses / Certifications:
Special Requirements:
This role will be trained in all specialties, and scheduled across all sites and departments in the network/region.
Regular travel between sites is required.
About Us:
NorthEast Provider Solutions Inc.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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