RMA Planner/Buyer

Job Summary
Perform all planning operations for Returned Material Authorizations (RMA). Will help expedite orders that are sent back to be repaired or upgraded. Track and report status on incoming and outgoing RMAs. Procure all components necessary to support RMAs. Run daily reports from multiple systems to provide crucial data to Planning Manager, Workcells, and Business Unit.
Essential Duties & Responsibilities
Act as the primary customer interface for all incoming and outgoing RMA.
Issue and coordinate RMA for multiple accounts (coordinate with Quality Eng, Mfg Eng, TE, and BU to determine feasibility and liability ownership).
Maintain RMA reporting for customers from issue, receipt, defect analysis, shipping and costing.
Initiate and provide quotes to customers for non-warranty returns.
Create incoming and outgoing RMA sales orders, RMA sheet processing forms and quote templates.
Act as backup for MRO buyers - performing MRO buyer responsibilities.
Work with customer to resolve issues found during RMA receipt if RMAs received do not correspond with all details on accompanying RMAtravelers.
Ensure that all system work is up to date and correct.
Analyze, maintain, and execute Materials Requirement Plan (MRP) necessary to complete RMA work. Continuously monitor and verify materials pipeline to ensure it meets the MRP requirements. Identify and appropriately address materials supply issues.
Support Accounts Payable in resolving invoice discrepancies.
Education & Experience Requirements
HS diploma. A certification by related professional organizations (such as APICS and NAPM) is preferred. Bachelor's degree preferred.
Plus 2 years experience.


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